Process
How coaching moves from inquiry to practice.
Five steps. Sessions are live video. A confirmation means the request was sent. It does not book a session.
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01
Inquiry
You send a note through the consultation form. Include your name, a real email, the topic, and a short description of the speaking situation. The form asks you to acknowledge the privacy policy.
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02
Discuss goals
If the request reaches us, the next conversation is about the audience, the occasion, and what a useful change would be. “Be more confident” can start the conversation. It cannot be the whole brief.
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03
Agree scope and schedule
Cost, length, and schedule are agreed in writing after the task is discussed, and before coaching starts. Declining to continue after the inquiry is allowed. The inquiry itself is not a contract.
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04
Coaching and practice
You speak your material in a live video session. That is the only format offered. The session is practice, not a lecture about practice.
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05
Feedback
You get notes on structure, language, pace, and presence, then another pass. A later session, if one was agreed, uses the revised material.
What the form’s answer means
A confirmation means the request was sent. It is not a reserved session, and it does not promise a reply by a particular time. A session is booked only after the scope, the time, and the fee are agreed in writing.
The reference on the confirmation is the id of your inquiry. Keep it if you write again about the same request.
What to prepare for a first conversation
- The occasion and the date, if you have a date.
- Who will be listening, in general terms.
- How long you have.
- The draft, the outline, or a clear statement that you are starting from a blank page.
- Any constraint that would make coaching the wrong tool, including a need for clinical speech services or mental health care.
Do not send secrets you would not want kept with an inquiry. You can email information@omruiz.com to ask about personal data Omruiz Coaching holds, including an inquiry and later correspondence. The privacy policy explains how that request is handled. It does not promise that every copy will be deleted.
What coaching will not skip ahead to
There is no checkout, no seat reservation, and no automatic calendar. Sessions are not held at the office. There is no group program you can join from a public schedule. Corporate and team work, described on the corporate training page, still begins as an inquiry and still requires a written scope. It is also held by live video.
After scope is agreed, the work looks like the service pages: public speaking, presentations, executive speaking, communication, or online sessions. Feedback is part of the session, not a separate product.
If a session has been scheduled and you need to cancel it or move it, the terms ask for at least 24 hours’ notice. They do not add a fee, a penalty, or a refund rule. Cost, length, and time are still set in the written agreement for that work.